Refund policy

Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as received — unused, unworn, with original tags, and in its original packaging. A receipt or proof of purchase is required.

To initiate a return, please contact us at nocturnetime@outlook.com.
Returns must be sent to the following address:

Vojkova ulica 5
5282 Cerkno
Slovenia

Please note: Items returned without prior authorization will not be accepted.

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

For any questions regarding returns, contact us at nocturnetime@outlook.com.

Damages & Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return your original item. Once the return is approved, you may place a new order for the desired product.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

The item must be returned in the same condition as received — unused, unworn, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nocturnetime@outlook.com.